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If you are passionate about providing a product that you believe in, then partner with a global leader in the industry and start delivering the dream for families to enjoy a lifetime of Vacations today by joining our Team!

At Somerpointe Resorts we invest in people, products, and services to cultivate successful business ventures that create positive experiences for those we serve. We operate our business under the values of family & teamwork, loyalty & integrity, growth & development, and leadership & performance excellence.

The Call Center Administrator is a key administrative support role within the Call Center Department, undertaking a range of routine day-to-day administrative tasks as well as providing more detailed support to individual projects and programs for the Call Center Department. The needs of this role will change frequently based on the needs of the department.

RESPONSIBILITIES

Provide administrative support to the Call Center Administration Manager, Call Center Manager, Open Marketing and Owners Advantage departments to include but not be limited to:

Verifies package sales, including qualifying prospective owners and members, as set forth in department established qualifications

Adheres to the Company script when communicating with prospective owners and members

Handles customer service calls to include date changes and general package information

Completes pre-arrival confirmation calls to all incoming vacation packages to confirm travel dates and presentation times

Follow up on all pending requests until completion and return all calls in a timely manner

Maintains a working knowledge of all resorts, Company products and services as they relate to marketing and the company as a whole

Responsible for professionally and courteously handling escalated guest issues

Maintain a high level of accuracy and confidentiality in verifying and/or entering package data for the Marketing Call Center

Support the daily activities and assignments provided by leadership. Participate in proactive team efforts to achieve departmental and Marketing Call Center goals.

Adhere to all company and departmental policies and procedures

Additional duties that may be assigned to meet business needs

REQUIREMENTS/QUALIFICATIONS

Good interpersonal communication skills, written and verbal

Fluent with Microsoft Office Suite; Word , Excel and Outlook

Good organization skills

Ability to manage daily, weekly and special project deadlines

Self-starter

Exceptional customer service skills

REVENUE/BUDGETARY/STAFF RESPONSIBILITY

No budgetary responsibility

No Direct Reports

A career with Somerpointe Resorts provides a fun, family-like environment along with great benefits. We offer a competitive benefit package that includes the following:

Health and wellness benefits such as medical, dental, and vision insurance

Generous paid time off plan to allow our employees time away from work

401(k) with Company match

Employee discounts

Training Opportunities

Much more!

Job Type: Full-time

Education:

High school or equivalent (Preferred)

Experience:

Microsoft Office: 1 year (Preferred)

Customer Service: 1 year (Preferred)

Drug Free/ EOE Employer